Do your business partners, colleagues, team, associates or customers always look for problems and what could go wrong?  Is your spirit being quashed by other peoples’ negativity?  Are your ideas shot down before you have a chance to even explain them?  Would you like to be more effective in communicating with a pessimist in business?

Problems and Solutions

Some people have a natural ability to find a solution to any challenge or problem, while others automatically see the downside to everything.  The solution focused business partner, colleague, associate or customer may be perceived as too much of an optimist and seeing the world through rose coloured glasses.  Meanwhile, the problem focused business partner, colleague, associate or customer may be perceived as being too negative, doom and gloom and pessimistic.  It is simply a matter of how different people view the world and how our brain is wired up.  Rather than seeing the opposite style to yours as good or bad, see it as different and learn how to work with the different style to better engage your business partner, colleague, associate or customer in your ideas and communication.

Generating Solutions

Business partners, colleagues, teams, associates or customers who are naturally solution focused respond well to and are motivated by:

  • Goals to pursue
  • What could go right
  • Solutions and positive outcomes to strive for

Their preference for solutions will be reflected in their communication.  For example, they will say things like:

  • I want to do well in business so I have more time with family and more time to have fun and relax.
  • Let’s discuss how we can achieve our business goals and targets.
  • How can we find a solution on this project?

Read this next: Stop Telling Me What To Do!

Phrases you can use to motivate them include:

  • Here are the goals we want to achieve eg. on this project
  • These are the benefits we stand to gain eg. from making this decision
  • It is important to focus on the solution eg. to this challenge

Considering Consequences

Business partners, colleagues, teams, associates or customers who are naturally problem focused respond well to and are motivated by:

  • Problems to avoid
  • What could go wrong
  • Risks and consequences to consider and avoid

Their preference for avoiding problems will be reflected in their communication.  For example, they will say things like:

  • I want to avoid failing in business.
  • We better be careful of spending too much because we don’t want to get into trouble financially.
  • This strategy is too much trouble and too many things can go wrong.

Phrases you can use to motivate them include:

  • We need to consider what could go wrong eg. before taking the next step.
  • We don’t want to encounter any problems eg. on this project.
  • Let’s consider the consequences of going ahead eg. before we make this decision.

Beware the Comfort Zone

You have your own natural preference in how you are motivated and in communicating with people, including your business partner, colleagues, team, associates and customers.  Beware of staying in your comfort zone and only using your natural preference in communicating with other people if their preference is different to yours.  This is a sure fire way to demotivate and disengage your business partner, colleague, associate or customer, which can result in disagreements and arguments; and it is a common challenge I come across when working with individuals, teams and leaders in business.  

Instead, carefully listen and pay attention to the words your business partner, colleagues, associates, team and customers use.  Are they mainly solution or problem focused?  Then be flexible and adapt to their style by using the above appropriate phrases when communicating with them to achieve your outcome.  Notice the greater harmony and understanding that this leads to in your business relationships and how it improves your business success.

 

Dr. Vesna is an author, sought after speaker, and empowers aspiring and existing business owners to achieve exceptional success. For more techniques on mastering business success and for your FREE gifts, visit www.qttransformation.com and empower yourself today.