Troubleshoot Bank Feeds issues and errors, including OL and OLSU errors

Common setup and connection errors include: OLSU-1011, OLSU-1013, OLSU-1014, OLSU-1016, OL-202, OL-203, OL-205, OL-206, OL-209, OL-231, OL-232 and OL-249. OL-301, OL-332, OL334, OL-392 and OL-393.

You may receive an OL or OLSU error (or no error code at all) when setting up an account for online services or when attempting to download or view transactions.

 

  • A problem at your bank (sometimes referred to as your financial institution or FI).

    • Their servers may be down.

    • They may have made changes to their name that require you to update it in QuickBooks.

    • They may have made changes regarding whether they allow either Web Connect or Direct Connect.

    • You may have an Inactive Bank Account set up for Online Banking.

  • A problem with your Internet connection.

  • A problem with one or more accounts in your company file.

  • A problem with the download or import format.

  • A discontinued version of Windows or QuickBooks.

This article will guide you through the basic troubleshooting steps to help isolate the cause of the problem and possibly resolve it. That’s all about QuickBooks Bank Error. If you still have any question, you can dial out QuickBooks technical support phone number +1-855-441-4417 to get help and support.

 

These errors may be caused by one of the following:

Start here

Are you currently connected to the Internet?

Are you on a supported version of QuickBooks and Windows?

Are you on the latest release for your QuickBooks application?

Have you ever performed a successful download of transactions from your bank to this QuickBooks company file?

Are you able to log in to your account outside of QuickBooks through the website?

Do you get the same results in Classic (Register) view? (applies to US only)

Steps to resolve issues when downloading or importing Bank Feeds transactions

Step 1: Enable TLS 1.2 Security Protocol if available

Use the following steps to enable TLS 1.2 in the latest version of Internet Explorer.

  1. Open Internet Explorer 11

  2. Click the gear icon on the upper right section of Internet Explorer

  3. Go to Internet Options

  4. Click the Advanced Tab

  5. Scroll down to the Security section

  6. Uncheck the USE TLS 1.0 and put a check in USE TLS 1.2

  7. Click Apply and then OK

  8. Close all open programs

  9. Restart computer

If you receive the same error message:  Please continue to Step 2.

 

Step 2: Create a new test company file

 

The following steps help determine if the issue originates with your bank or your bank's servers.

  1. From the QuickBooks File menu, click New Company.

  2. Click Express Start.

  3. On the newly created test company, add to the Chart of Accounts the bank account which was experiencing issues.

  4. Set up the account for Bank Feeds.

  5. Download Bank Feed transactions to test the account.

If you receive the same error message: This typically indicates that there is a problem at your bank. Please contact your bank to verify your account information, check for server outages and report the problem.

When contacting the bank, please request a senior Online Banking agent familiar with QuickBooks. If the bank is unable to identify any server, account or connection issues, ask for the case/ticket number and request they escalate the case. If necessary, proceed to Step 5 to collect the required information and log files for review. Intuit will report the problem directly to your financial institution on your behalf.

If you do NOT receive an error message: This indicates that the problem is not with your bank. Please continue to Step 3.

 

Step 3: Run account setup with the Ctrl key suppressed

 

The steps below can help you recover from an incomplete or unsuccessful connection with your bank by bypassing the previous failed connection.

Activated: Lightning bolt displays on the Chart of Accounts

  1. Back up the QuickBooks company file.

  2. Check for Inactive Accounts in your QuickBooks file that still have the Lightning Bolt.

    1. From the QuickBooks Company menu, click Chart of Accounts.

    2. In the Chart of Accounts, put a checkmark on the Include Inactive box then look for an inactive account that still has the lightning bolt.

    3. Right click the account and click Edit Account.

    4. Go to the Bank Feed Settings tab and click the  Deactivate All Online Services radio button.

    5. Click Save & Close.

    6. Verify the Lightning Bolt is gone.

    7. Close your company file then reopen it.

    8. Run the Bank Feeds setup again and download transactions. I you still get an error, move to the next step.

  3. Deactivate the account for online services.

    1. From the QuickBooks Online Company menu, click Chart of Accounts.

    2. In the Chart of Accounts, right click the account and click Edit Account.

    3. Go to the Bank Feed Settings tab and click the  Deactivate All Online Services radio button.

    4. Click Save & Close.

    5. Close your company file then reopen it.

  4. Run the Bank Feeds setup again and press and hold the Ctrl key each time you click any command. Refer to Set up account for Bank Feeds for instructions on setting up the account.

  5. Continue the use of the Ctrl key as you download transactions:

    1. From the Banking menu, select Bank Feeds then click Bank Feeds Center.

    2. In the Bank Feeds Center, press the Ctrl key while you click Send/Receive, to receive transactions.

    3. Press the Ctrl key while you click OK after entering your PIN. Continue to hold the Ctrl key until you see the message that transactions have been downloaded.

If you do NOT receive an error message: This indicates that you have overcome a slight glitch in the Internet connection with your bank. Your transactions have downloaded and you can stop the troubleshooting process.

If you receive the same error message: This indicates that the problem cannot be bypassed or corrected using this method. Please continue to Step 4.

 

Not Activated: No lightning bolt or Bank Feed Settings tab on the account.

  1. Back up the QuickBooks company file.

  2. Run Online Banking setup again and press and hold down the Ctrl key each time you click any command.

  3. Continue use of the Ctrl key as you download transactions:

    1. Choose Banking > Bank Feeds > Bank Feeds Center.

    2. Press the Ctrl key while you click Send/Receive to receive transactions.

    3. Press the Ctrl key while you click OK after entering your PIN. Continue to hold the Ctrl key until you see the message that transactions have been downloaded.

If you do NOT receive an error message: This indicates that you have overcome a slight glitch in the Internet connection with your bank. Your transactions have downloaded and you can stop the troubleshooting process.

If you receive the same error message: This indicates that the problem cannot be bypassed or corrected using this method. Please continue to Step 4.

 

Step 4: Create a new account, then merge the accounts

 

In some cases, there can be a problem with the account you are setting up or downloading transactions to. The following steps help determine if the issue originates with that account.

Before you perform the following steps, you must clear any pending transactions. This includes matching any previously downloaded transactions that have not been matched.

  1. Go to the Chart of Accounts, right click the problem account then click  Edit Account.

  2. Highlight the Account Name, then click Copy.

  3. At the end of the account name enter an asterisk (*).

  4. Go to the Bank Feed Settings tab then click the Deactivate All Online Services radio button.

  5. Click Save & Close.

  6. In the Chart of Accounts, create a new account.

  7. Paste the Account name without the asterisk (*).

  8. Close and reopen the company file.

  9. Go to Chart of Accounts, right click the account with the asterisk then click Edit Account.

  10. Remove the asterisk and click Save & Close.

  11. Click Yes when prompted by the Merge warning dialog box.

  12. Set up Bank Feeds for that account.

  13. Download transactions to the new merged the account.

Important: An Inability to edit or merge an account may indicate damage in your data file. Contact QuickBooks Technical Support (US or Canada) for further assistance. Data Services fees may apply - refer to Intuit Data Services: Frequently asked questions.

If you receive the same error message: This indicates that the problem did not originate with this account. If you have more than one account set up for online banking, continue to

Step 5.

If you do NOT receive an error message: This indicates that you have fixed the issue with the account. Your transactions have downloaded and you can stop the troubleshooting process.

 

Step 5: Deactivate ALL accounts with online services

 

If you have multiple accounts set up for online banking services, the following steps help determine if the issue originates with one of the other accounts in your company file. In some cases, if you have even just one account with an issue that prevents it from connecting to the bank, this can prevent all of your online accounts from working.

Note: this process can take some time if you have several accounts set up for online banking.

In the Chart of Accounts, at the bottom of the window, select the Include inactive checkbox, then proceed to Deactivate an Online Banking account. When done, close and reopen the file then Set up each account for Bank Feeds.

If the troubleshooting steps above did not resolve, proceed to Step 6.

Contact QuickBooks Pro Support (US or Canada) for next steps (Data Services fees may apply), if:

  • You are unable to deactivate Bank Feed Settings for any account as this can be an indication of data damage.

  • You did not receive an error in the Test file (Step 2), the problem is company file specific. This may indicate damage in your data file.

 

Step 6: Contact your bank

 

Since QuickBooks' role in Online Banking is that of an access point, the majority of OL and OLSU errors received will need to be resolved at the bank.

  • Banks have a support channel: All U.S. and Canadian financial institutions that currently support download or import into QuickBooks have a Merchant Service Agreement (MSA) with Intuit via https://fi.intuit.com/

  • For proper assistance when contacting your bank, ask to be transferred to a bank representative familiar with QuickBooks Online Banking and account activation.

If you continue to experience problems (Sending, Receiving, Downloading or Importing Web connect files) and have not received a resolution from your bank, Collect Bank Feeds log files and Contact QuickBooks Enterprise Support (US or Canada) for next steps.

 

Article Source : https://community.intuit.com/articles/1501199-troubleshoot-bank-feeds-issues-and-errors-including-ol-and-olsu-errors