Unexpected Result: General Troubleshooting Steps



Outlined below are some of the common causes of QuickBooks Unrecoverable Errors and the codes that may come with it. Due to the random nature of the errors, the error number you get may differ from what is shown below. The list is not inclusive and you might encounter the error beside from the scenarios given.

Common error codes

Listed here are sample error codes however, it is highly possible to encounter an error code that is not listed here.

  • 00000 14775

  • 00000 15204

  • 00227 55008

  • 00551 46274

  • 02457 79428

  • 13730 84631

  • 13824 75582

  • 15563 13890

  • 19758 63847

  • 20103 33023

  • 20888 41171

The error can occur in numerous situations but are not limited to:

  • Attempting to open a company file

  • Closing a company file

  • Closing any open window in a company file

  • Creating a backup

  • Creating a company file

  • Creating a portable file

  • Downloading a payroll update

  • Opening any window in QuickBooks (Home Page, Company Snapshot, Reports, Transaction )

  • Running a Verify or Rebuild

  • Saving a transaction

  • Sending payroll via Direct Deposit

  • Using the Open Previous Company feature




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  • Make sure that your QuickBooks Online is up to date before following the troubleshooting steps outlined below.

  • Create a backup copy of your company file before performing any troubleshooting step.

  • Click the Send button every time you receive an Unrecoverable error. Information gathered through this channel can help Intuit create patch updates that will improve the program.


Solution 1: Identify how many users are affected

Quick tip If you don't use a username to open your company file or there are no other users that can access your company file, skip to Solution 2.

Identify how many users are affected by using a different login credential to open the same company file. If the error only happens in one specific user, that user credential might be damaged. If so, recreate the damaged user.

A regular user is damaged

  1. From the Company menu, select Set Up Users and Passwords and click Set Up Users.

  2. Enterprise users: Company > Users > Set Up Users and Roles.

  3. Click Add Users and type in the username and password.

  4. Note: Do not use the damaged user name.

  5. Click Next.

  6. Customize the user as necessary and click Finish.

  7. Log in to the company file using the new login credentials.

The Admin user is damaged

Download and run the QuickBooks File Doctor.

Solution 2: Suppress your QuickBooks Desktop

Suppress the Desktop while starting QuickBooks

  1. Press and hold the Ctrl key.

  2. Double click your QuickBooks program icon.

  3. Hold the Ctrl key until you have the no Company Open window.

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Suppress the Desktop while opening a Company File

  1. Click to select the desired company file from the No Company Open window.

  2. Press and hold the Alt key and click Open.

  3. If you are prompted for your login information, release the Alt key and enter your UserName and Password.

  4. Important: If you are not prompted for your UserName and Password, DO NOT release the Alt key.

  5. Press and hold the ALT key and click OK. Do not release the Alt key until your file is completely open.

That’s all about QuickBooks unrecoverable error. If you still have any question, you can dial out QuickBooks technical support phone number +1-855-441-4417 to get help and support.

  1. Quick tip: QuickBooks will display a blank screen. If you can highlight a QuickBooks menu by just hovering your pointer to it, your company file is completely open.

  2. User-added image

Solution 3: Open a sample company file

Opening a sample company file helps you identify if the problem lies with your company file or QuickBooks Application. If the sample file opens, possibly your QuickBooks file is damaged or the folder where the company file is saved is damaged. Try copying the file to a different location and if the error persists, use a recent backup or ADR to restore your file. Perform basic data damage troubleshooting if your backup or ADR is not enough to get you back on track however, if the sample file produces the same error message, proceed to solution 3.

To open a sample file:

  1. From the QuickBooks No Company Open window, click Open a sample file.

  2. Select any sample file on the list.


To copy the company file on a different location

Copying and opening the company file from a different location can identify if the folder where the company file is saved is damaged or "too deep", it exceeded the file system path limitation. If you receive the same error after moving the company file in a different location, the company file or your QuickBooks installation is probably damaged.

  1. Right-click your Desktop, select New and click Folder. Name the folder QBTEST

  2. Open the folder where the company file is saved.

  3. Right-click the file and select Copy.

  4. Paste the company file in the QBTEST folder that you created.

  5. Open the company file from the QBTEST folder.

Solution 4: Run reboot.bat

Running reboot.bat re-registers QuickBooks related .DLL and .OCX files that can help address unrecoverable errors.

Solution 5: Troubleshoot the QuickBooks Desktop Application

  1. Repair the QuickBooks installation

  2. Download and run the QuickBooks Install Diagnostic tool.

  3. Perform a reinstall using clean install.

  4. Manually repair Microsoft components. If you are not comfortable with these steps, consult an I.T. Professional or Microsoft.

    • Repair or reinstall Microsoft .NET Framework (Errors: 1603, 1903, 1722, 1904)

    • Repair Microsoft MSXML

    • Uninstall or reinstall Microsoft Visual C++

Solution 6: Create a new Windows Administrator

Windows 10

  1. Click Start and click Settings.

  2. Select Accounts and click Family & other users.

  3. Under Other Users, select Add someone else to this PC.

  4. Select I don't have this person's sign-in information and click Add a user without a Microsoft account.

  5. Enter the name of the new account and click Finish.

  6. Recommended: Assign a password to the new account to ensure security.

  7. Click the newly created account and click Account Type.

  8. Choose Administrator and click OK.

Windows 8.1, 8, 7 and Vista

Windows 8, 7 and Vista

  1. On your keyboard, press Windows+R to open the Run window.

  2. Type in Control Panel and click OK.

  3. Click User Accounts and select Manage another account.

  4. Click Create a new account and type in the name of the new account.

  5. Select Administrator and click Create Account.

Windows 8.1

  1. On your keyboard, press Windows+R to open the Run window.

  2. Type in Control Panel and click OK.

  3. Click User Accounts and select Manage another account.

  4. Select Other accounts and click Add an account.

  5. Click Sign in without a Microsoft account (not recommended) and select Local account.

  6. Enter the username, password and password hint and click Next.

  7. The screen will return to the Manage Other Accounts screen. Select the newly created account and click Edit.

  8. By default, the new user is set to standard user. Click the drop down menu and select Administrator.

  9. Click OK.

Windows Servers

Windows Server 2012

Note: Servers are usually maintained by licensed computer technician. Consult your IT professional before following the steps in this section.

  1. Open Server Manager.

  2. Click Tools and select Computer Management.

  3. Expand Local Users and groups and select Groups.

  4. Double-click the Administrator groups to open the Administrators Properties window.

  5. Click Add.

  6. In the Select Users, Computers, Service Accounts or Groups window, enter the account you want to add to the local admin groups and click OK.

Windows Small Business Server 2011 and 2008/R2

  1. Run the Windows SBS (2011/2008) Console.

  2. Select Users and Groups and click the Users tab.

  3. From the Tasks pane, click Add a new user account to run the Add a New User Account wizard.

  4. Enter the details and select the role for the new user.

  5. Enter a password for the new user.

  6. Note: You will not be able to continue without adding a password. The password must meet the complexity requirements.

  7. Click Add user.

  8. Follow the rest of the instructions and click Finish.


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Article Source : https://community.intuit.com/articles/1501515-unexpected-result-general-troubleshooting-steps